Data Privacy Policy

Introduction

cyberluxisum Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cyberluxisum.pro and use our analytics services.

As the data controller, cyberluxisum is responsible for ensuring that your personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Data Controller Information

The data controller responsible for your personal data is:

• Company: cyberluxisum Ltd
• Registration Number: CRO258963
• Address: 143 Pearse Street, Dublin D40 9969, Ireland
• Email: privacy@cyberluxisum.pro
• Phone: +353 13909806

Data Collection

We collect various types of information to provide and improve our analytics services. The data we collect includes:

Information You Provide Directly

When you interact with our services, we may collect personal data that you voluntarily provide, including:

• Contact information (name, email address, phone number)
• Company information (business name, industry, size)
• Communication preferences and marketing consents
• Messages and enquiries sent through our contact forms
• Account information for our analytics platforms

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behaviour:

• IP address and approximate location data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring websites and search terms used
• Device identifiers and technical specifications

How We Use Your Information

We process your personal data for various legitimate business purposes. How we use your information depends on the services you use and your relationship with cyberluxisum:

Service Provision

We use your data to provide, maintain, and improve our analytics services, including:

• Processing service enquiries and providing customer support
• Setting up and managing your analytics platform access
• Delivering reports and insights based on your data
• Troubleshooting technical issues and system maintenance

Communication

We may use your contact information to:

• Respond to your enquiries and provide customer service
• Send important updates about our services
• Provide technical support and system notifications
• Send marketing communications (with your consent)

Legal and Compliance

We may process your data to comply with legal obligations, including:

• Maintaining records for regulatory compliance
• Responding to legal requests and court orders
• Protecting our rights and preventing fraud
• Ensuring data security and system integrity

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following limited circumstances:

Service Providers

We may engage trusted third-party service providers to assist with our operations, including:

• Cloud hosting and data storage providers
• Analytics and marketing platforms
• Customer support and communication tools
• Payment processing and billing services

Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests, including:

• Compliance with legal obligations and court orders
• Protection of our rights, property, and safety
• Prevention of fraud and illegal activities
• Cooperation with law enforcement authorities

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response and breach notification procedures

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

Access and Portability

You have the right to request access to your personal data and receive a copy in a structured, machine-readable format.

Rectification and Erasure

You can request correction of inaccurate data or deletion of your personal data in certain circumstances.

Restriction and Objection

You may request restriction of processing or object to certain uses of your data, including direct marketing.

Withdrawal of Consent

Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of previous processing.

To exercise any of these rights, please contact us at privacy@cyberluxisum.pro. We will respond to your request within one month of receipt.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our typical data retention periods are:

• Customer data: For the duration of our business relationship plus 7 years for accounting purposes
• Marketing data: Until you withdraw consent or we determine it is no longer relevant
• Website analytics: Up to 26 months as per Google Analytics settings
• Support communications: 3 years from the last interaction

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Irish Data Protection Commission: